Carenation Smart Consultation — KIMS.
A hospital-wide smart-consultation system: doctor displays, patient queues and digital signage working as one. Designed for fast comprehension across waiting rooms, corridors and consult bays.
Patients couldn't tell where to go, doctors didn't know who was next, and front-desk staff repeated the same answers all day. The hospital's information lived inside heads, not screens.
- 01
Audited every public-facing screen across two KIMS branches
- 02
Defined a single design system for token displays, doctor boards and corridor signage
- 03
Rebuilt patient-flow logic with the hospital operations team
- 04
Owned the deployment programme end-to-end across 12 departments
Patients walk in and know exactly where to wait. Doctors call the next case from the screen. Front desk staff handle 30% fewer interruptions — across 12 departments and counting.